UC Retirement Administration Service Center (RASC)
From retirement planning webinars to survivor support — and everything in between — the RASC team is here to guide you through the retirement process and provide long-term pension and retirement health benefits assistance.
On this page:
- RASC retirement counseling portal
- Call RASC
- Survivor and beneficiary support
- Other ways to contact RASC
- How-to guides and resources
RASC retirement counseling portal
Planning to retire next year? Schedule an appointment with a RASC retirement counselor to explore your retirement options and understand your next steps.
Call RASC
1-800-888-8267 (or 1-510-987-0200 for international callers)
Monday–Friday, 7 a.m. to 4:30 p.m. (PT)
We’re experiencing a high volume of calls to our 1-800-888-8267 number. Please refer to the following menu options for the most efficient service:
- Option 1 – UC Retirement at Your Service (UCRAYS) online access (speedy assistance with account unlock and password reset, provided by trusted UnifyHR partners)
- Option 2 – Confirm receipt of a document(s) or request a tax document
- Option 3 – Survivor and beneficiary support (or call 1-888-825-6833)
- Option 4 – Retiree health insurance (including questions about Medicare)
- Option 5 – Retirement (including questions about retirement, a retirement in process, or the UC Retirement Plan)
- Option 9 – All other questions
Survivor and beneficiary support
1-888-825-6833
For support from our dedicated team, call 1-888-825-6833 Monday–Friday, 8:30 a.m. to 4:30 p.m. (PT). After hours, please leave a voicemail, and a representative will return your call.
Please note: On Wednesday, July 17, the RASC phone lines will close at noon (PT) so representatives can attend an all-team meeting. Representatives will be available to answer calls from 7 to 11:59 a.m. (PT) on July 17 and resume normal business hours (7 a.m. to 4:30 p.m.) on Thursday, July 18.
Other ways to contact RASC
Secure message (email)
Sign in to your UCRAYS account and select “Messages”
Customer Contact Management (CCM) case management system:
- Members — Request help with a case via UCRAYS secure message
- Location partners — Open or request help with a case through ROOTS application (RASC listservs have been retired)
Fax: 1-800-792-5178
Mail
UC Retirement Administration Service Center
P.O. Box 24570
Oakland, CA 94623-1570
How-to guides and resources
- Getting help with UC Retirement At Your Service (UCRAYS)
- If you’re planning to retire soon: What to do when you’re preparing for retirement
