Requesting a service

To request a service, you can use one of the following options:

• Create a service request from the list of service requests available on the Common Service Requests or Suggested Service Requests tab on the Home page.
• Browse through the catalog of service requests by clicking the Request a Service tile.
• Search for a service request.

When you click a service request, it opens in the Service Request Preview window. In this window, you can add the service request to My Cart or click Submit to create the service request. The service request opens in the Service Request form. In this form, you can specify the quantity that you require and the date by which you want the service request to be fulfilled.

If your system administrator has disabled service request preview, the service request opens directly in the Service Request form.

Depending on how your system administrator has configured the service request, you might have to provide additional input to help fulfill it. For example, in a service request for a new Apple iPhone device, you might be asked to provide the iPhone model and storage capacity that you require.

When you finish entering values in the service request, you can choose to save it in your cart for later review or submit it for fulfillment. You can edit, delete, or check out the service requests in your cart.

To view all service requests in your cart, click the My Cart icon on the home page. You can also move your mouse over the My Cart icon to view the total number of items in the cart.

The My Cart icon is displayed as for an empty cart and as when the cart contains at least one item.

To request a service

1. Open a service request by performing one of the actions described in the following table.

1. On the Self Service Home page, click the Request a Service tile.
2. To filter the displayed service requests, click the required category in the Category tree.
3. The Service Requests tab displays service requests of the selected category only.
4. Click the required service request.

To search for the required service request

1. Enter keywords (for example, network, hardware, and so on) or at least two characters in the Search field.
   
   Note: If you type All, the search results display service requests and incident templates that contain All in any field of the service request or incident template. The search results also display those service requests that are visible for your profile.
   
2. Click Search.
3. In the Service Requests tab, click the required service request.

• Click Request Now to create the service request.
  The values of the fields in the original service request are populated in the corresponding fields of the new service request.
• Click Add To Cart to add the service request to My cart.
  If you click Add To Cart, go to step 7.

The records shown in this list might be filtered based on the sharing rule configured by your system administrator.

Attachments size must not exceed 2 GB. Also, you can delete only your own attachments. You cannot delete attachments added by staff members.

• To save the service request in your cart for review or later edits, click Save To Cart and continue to step 7.
  
• To submit the service request for fulfillment, click Submit.

1. To make further updates before you submit the service request, select the service request from My Cart.
2. Update the service request and click Submit .
   The service request is deleted from the My Cart portlet, and now appears in the list of tickets and requests that is displayed in the View Tickets and Requests tile. If you want to submit all of the service requests, click Checkout in the My Cart portlet.